Terms and Conditions - Jugal Jewellers

Welcome to Jugal Gold and Silver. By accessing or using our website, mobile app, or online services, including Gold, Silver, and online jewellery purchases, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree, you must refrain from using our services.

2. Services Provided

• Online purchase of jewellery products

All services are subject to availability and may change from time to time.

3. User Eligibility

You must be at least 18 years old to use our services. By using the services, you confirm that you meet the eligibility requirements.

4. Account Registration

• Users may be required to register with valid personal information including mobile number, email, and payment details.
• You are responsible for maintaining the confidentiality of your login credentials, MPIN, and account activity.
• You must notify us immediately of any unauthorized account use.

5. Gold & Silver Services

• Users can purchase Gold/Silver through the app or website.
• All transactions are secured with encryption and monitored for unauthorized activity.
• Users must comply with applicable regulations:
  • Information Technology Act, 2000 and IT Rules, 2021
  • Consumer Protection (E-Commerce) Rules, 2020
  • BIS standards for gold and silver purity
  • SEBI/RBI guidelines for digital transactions

6. Orders and Payments

• All orders are subject to acceptance and availability.
• Payments must be made through authorized payment gateways.
• We reserve the right to cancel or refuse orders due to errors, fraud, or non-compliance.

7. Intellectual Property

All content, designs, logos, graphics, and software are the property of Jugal Gold and Silver and are protected under applicable intellectual property laws. Users may not reproduce or use content without permission.

8. User Conduct

• Do not violate any applicable law or regulation
• Do not engage in fraudulent activities
• Do not disrupt or interfere with services or networks

9. Limitation of Liability

Jugal Gold and Silver shall not be liable for indirect or consequential damages including financial loss, data loss, or system downtime except as required by law.

10. Termination

We may suspend or terminate user accounts for violations of these Terms or misuse of services.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Janjgir-Champa, Chhattisgarh.

12. Changes to Terms and Conditions

We reserve the right to update these Terms at any time. Continued use of services means acceptance of changes.