Privacy Policy - Jugal Jewellers

At Jugal Jewellers, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and online services, including Gold, Silver, and online jewellery purchases.

1. Information We Collect

We may collect the following information:

Personal Information: Name, mobile number, email address, billing/shipping address, payment details.
Account Information: Login credentials, MPIN, Gold/Silver booking data, transaction history.
Device & Usage Data: IP address, browser type, device information, and app usage patterns to improve experience.
Communication Data: Feedback, queries, and customer support interactions.

2. How We Use Your Information

Facilitate secure Gold & Silver transactions
Process online jewellery orders efficiently
Provide personalized offers, updates, and promotions

3. Sharing of Information

We respect your privacy and do not sell your information to third parties. We may share information with:

Trusted payment processors to complete transactions
Authorized logistics partners for delivery
Regulatory authorities as required by law

4. Legal Compliance

Information Technology Act, 2000 and IT Rules, 2021
Consumer Protection (E-Commerce) Rules, 2020
BIS standards for gold and silver purity
SEBI/RBI guidelines for financial transactions

5. Security of Information

We implement advanced security measures including encryption, secure servers, and authentication protocols to protect your personal and financial data. Your Gold & Silver data is securely stored and monitored for unauthorized access.

6. Your Rights

Access, update, or correct your personal information
Request deletion of your data (subject to legal requirements)
Opt-out of promotional communications

To exercise your rights, contact us at sales@jugaljewellers.in

7. Cookies & Tracking

We use cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser, but some features may not work properly.

8. Third-Party Links

Our website or app may contain links to third-party sites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised effective date.

Privacy Policy - Jugal Jewellers